CIT Support Training for 911 Call-Takers

This 8-hour course of instruction is delivered virtually in two four-hour sessions conducted on consecutive days. The instruction prepares 911 call-takers to identify the possibility of the call being mental health-related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services. If it is determined to dispatch CIT patrol officers, this training will assist in understanding what information should be gathered and relayed to the responding officer.

Scenario-based training based on actual mental health related calls for service is also included to allow the attendees to practice the skills and provide further discussion.